PRESENTATIONS

MANAGEMENT & LEADERSHIP

Strategic Thinking > Strategic Planning: The Essentials of a Strategic Mindset, NCLIVE Leadership Development Workshop, October 2022
It’s Not About the Desk: Assessing and Aligning Service Philosophy, Service Design, and Service Delivery, with Meeghan Rosen, Public Library Association Annual Conference, 2018
Public Libraries as Partners in the Open Data Movement: Behind the Scenes at Chapel Hill Open Data, with David Green, Public Library Association Annual Conference, 2018
Desegregating Libraries: The Touglaoo Nine, with Geraldine Edwards Hollis, American Library Association Annual Conference, 2017
Asking for a Friend: Tough Questions (and Honest Answers) about Organizational Culture, with Chris Warren, Richard Kong, and Megan Egbert, American Library Association Annual Conference 2017
Get Unstuck! Risk Taking & Innovation in Local Government, with Roger Stancil and Doug Barrick, Engaging Local Government Leaders (ELGL) Southeast Conference, October 2016
Being Intentional About Your Organizational Culture, with Richard Kong and Natalie Nation, American Library Association Annual Conference, July 2016
Everything I Need to Know About Customer Experience I Learned from a Grocery Store (Or, What Libraries Can Learn from Trader Joe’s), North Carolina State Library Association Annual Conference, October 2015
Boba Fett at the Circ Desk: Leadership Lessons from the Empire Strikes Back, American Library Association Annual Conference, July 2014

Get Engaged! Social Media for Public Libraries, Lynchburg (VA) Public Library, December 2012
Website Redo, Redux (panel discussion), Northeast Kansas Library System Technology & Innovation Day, 2012
Going Social to Get Local: How to Engage Your Community via Social Media (with Jennifer Cook & Rachel Smalter Hall), Northeast Kansas Library System Technology & Innovation Day, 2012
Teaming Up for Social Media Success (with Jennifer Cook & Rachel Smalter Hall) Kansas Library Association Conference, 2012
DIY PR & Promotion: Ten Easy Ways to Promote Your Library, Kansas Library Association Conference, 2012 and Northeast Kansas Library System Director’s Retreat, 2011
Social Media as Team Sport: Social Fails and #Winning Ways at Lawrence Public Library, Northeast Kansas Library System Tech Day, 2011
Strong Libraries = Strong Communities: Public Libraries in the Economic Development Equation, Lawrence Chamber of Commerce Meeting, May 2011
Beyond Broadcasting: Social Media Marketing for Public Libraries, St. Joseph Public Library Staff Development Day, 2010

Marketing & Merchandising RA Content with Susan Brown, Director, Chapel Hill Public Library, Online Course for Library Journal’s New Ideas in Collection Development & Merchandising
Creating Engaging Book Displays, Webinar for Novelist/LibraryAware, April 2015
Readers’ Advisory I & II (with Kelly Fann), Workshops for KCMLIN/Mid-America Library Alliance, 2011
RA 4 FB: Reader’s Services on the Social Web, Celebrate the Book Conference, Topeka & Shawnee County Library, 2011 and Kansas Library Association Conference, 2011
Around the World in 80 Murders: A Reader’s Tour of International Crime Fiction, Kansas Library Association Conference, 2011
RA 2.0 = RA 1+1 : Engaging Readers on the Social Web and in the Stacks, Johnson County Public Library Adult Services Meeting, May 2011
Displays on a Dime or a Dollar, Northeast Kansas Library System Director’s Retreat, 2010
Best Blogs for Booklovers, Celebrate the Book Conference, Topeka & Shawnee County Library, 2009
Reading Outside the Lines: Great Genre Choices for Book Clubs, Celebrate the Book Conference, Topeka & Shawnee County Library, 2009

Presentations: Projects